Cancellation Policy

Our Cancellation Policy

We keep it simple. Cancel at least 48 hours before your rental and you get every dollar back. Cancel inside that 48-hour window and the booking is non-refundable, because at that point we've already committed your jet ski and turned away other riders. If the weather turns and we have to cancel, you never lose a dime.

Cancellation Timeline

Your refund eligibility is determined by how much notice you provide before your scheduled rental start time:

Weather Cancellations

Your safety is always our top priority. If severe weather conditions make it unsafe to operate jet skis, we may cancel your rental. In such cases:

• Full Refund: You will receive a complete refund of all fees if we cancel due to unsafe weather conditions
• Reschedule Option: You can choose to reschedule your rental for another date at no additional cost
• Case-by-Case: Our team will work with you to find the best solution based on weather conditions and your preferences

We monitor weather conditions continuously and will notify you as soon as possible if we need to cancel or reschedule your rental due to safety concerns.

Rescheduling

Need to move your date instead of cancelling? Reschedules requested at least 48 hours before your rental start time are free. Inside the 48-hour window, reschedules are treated the same as cancellations and the original booking is non-refundable.

Holiday Bookings

Rentals on major holidays carry a 20% surcharge, which is shown at booking. The same 48-hour cancellation window applies to holiday reservations: cancel at least 48 hours out for a full refund (including the surcharge), and no refund inside 48 hours.

How to Cancel

To cancel your jet ski rental reservation, please contact us directly:

• Phone: 480-637-4848. Our team can process your cancellation immediately over the phone.
• Email: [email protected]. Send us your booking details and cancellation request.

Please note that cancellation requests must be received and processed by our team to be valid. Phone cancellations are processed immediately, while email requests are processed during our business hours (Mon-Sat, 7am-7pm).

Refund Processing

Once your cancellation has been approved and processed, refunds are typically issued within 5-7 business days to your original payment method. Processing times may vary depending on your bank or payment processor. Please allow this timeframe for the refund to appear in your account.

Contact Us

Have questions about our cancellation policy or need to modify your reservation? Reach out to our friendly team:

• Phone: 480-637-4848
• Email: [email protected]
• Address: 724 E Scenic St, Apache Junction, AZ 85119
• Hours: Mon-Sat, 7am-7pm